Roles and Responsibilities :
- To support customers on our products and systems via phone/e-mails
- To maintain data of service issues reported from all india on salesforce service software.
- Communicate effectively with other functions to meet customer needs.
- Develop technical expertise regarding C&S LVC products
- Work on Management Reports fetched through service software.
- To work on critical customer complaint & there resolutions.
- To follow up with the quality team for the root cause analysis and 8D reports of manufacturing defect reported by customer/dealer/panel builder/OEM.
Desired Candidate Profile :
- Experience in technical support or field services
- Proficient in English language (writing and speaking) with clarity of thoughts
- Knowledge on various switchgear(LVC) products
- Experience in customer interaction and taking ownership
- Any relevant experience
Must Have Qualifications:
- Engineering Degree/Diploma (Electrical and/or Electronics Engineering)
- 0-2 years of experience in services/Technical Support or similar.
- Good communications skill.
- Knowledge of MS office EXCEL, PowerPoint, Word etc.
- Ability to work in team.
- Ability to meet deadlines.
Salary: Not Disclosed by Recruiter
Role Category:After Sales Service & Repair
Employment Type:Full Time, Permanent
UG:B.Tech/B.E. in Electronics/Telecommunication, Electrical,Diploma in Electrical, Electronics/Telecommunication
C&S Electric is amongst the leading suppliers of electrical equipment in India and is India's largest exporter of industrial switchgear. It's wide range of electrical and electronic products find application in power generation, distribution, control, protection and final consumption. The business operations of C&S Electric are divided in the following 3 strategic business units (SBUs) Switchgear & Protection SBU Power Busbars SBU . C&S Electric employs over 4000 people including 400 engineers, and has 19 state-of-the art manufacturing plants. It has 20 sales office across India and its products are exported to 78 countries. C&S Electric also has several joint venture companies and a 100% owned subsidiary, which is dedicated to power supply solutions for the telecom sector.
Contact Company:C&S Electric
Address:C-58 Phase - II ,Noida GB Nagar (UP), NOIDA, Uttar Pradesh, India